Pharmacy Issues

I'm not going to hold back my disappointment right now with the pharmacy where I get my birth control pills from.  Since we got transferred to them a year ago because our insurance stopped covering the previous pharmacy, I've dealt with calling them almost every month just to get my refill.  It's not supposed to be that way, especially when we've already told them so many times to put me on automatic refill, and they agreed - every time.  My husband even personally talked to one of their Pharmacists in November last year, and told her to fix the issue where I don't have to call them every time because I always get the "Your prescription couldn't be refilled without your Doctor's authorization" on the phone whenever I call to get my prescription.  Are you kidding me?  For a year now, it's been the same thing!

Today, I called again to get my refill, and guess what?  Darn right, I got the same thing - cannot be refilled without your Doctor's blah blah blah!  And the funny thing was, when I called them last month and had to deal with the same thing, I told the Pharmacist again, for the hundredth time, to please, put me on automatic refill, and she said yes, she'll take care of it.  Well, looks like nobody even cared to do their job right.  Because here I am again, dealing with the same issue.  And what upset me more was, even after I told the lady, I only had one pill left and I don't get seen by my OB until this Thursday, she insisted that I cannot get my refill without authorization from my doctor.  That I have to wait till Monday, skipping one pill for Sunday, then, I can get my pills after they called my OB.  I knew it.  I should have called ahead of time.  I had the feeling that they probably just lied to me again about the whole refill thing, but because the lady said that she'd fix everything the last time I called them, so I won't have to worry about calling them again, I thought she actually finally took care of it.  But, I was so wrong!  And, yes, I'm going to call them out on this one.  They basically lied to me again!  You don't sit there and tell somebody something and then, you turn around and do exactly the opposite.  To me, that's lying.  I just can't believe they'll let their costumers deal with something like this over and over and over again.

I never encountered the same problem with the previous pharmacy.  We only gave them my prescription once, and they took care of the rest.  Every month, when I called to get my refill, it was ready.  Not once did they tell me I cannot get my pills refilled, unless I have my Doctor's authorization.  They have the best service ever!  I wish we never had to transfer to a different pharmacy.

My husband got so pissed when I told him about the problem, especially because he actually talked to their Pharmacist in person about the same issue, when he went there to pick up my pills last November.  He told me that we will go there tomorrow, and he will talk to them again.  And if they say no, then, we'll inform TriCare and let them know the type of service they're giving us.  It's not fair.  No costumer deserves such thing.  

This will be the last time I'll be nice to them.  Next month, if they tell me the same reason again, they definitely will deal with me this time!  It's not a threat.  That's a promise!

Just ridiculous, I must say!