Earlier, I ranted about an agency who took so long to forward the itinerary of my husband's plane ticket to my e-mail. It was all because they didn't know that the staff from their main office who, actually was supposed to be the one to forward it to me, forgot to do so. They told me that he said he would send it and in fact already did, but turned out to be the other way around. Or he might have but to the wrong e-mail. I'm not sure about that excuse. How could he not know where to send it exactly when he already saw an e-mail from me that I sent them on Monday? It's something I find hard to believe in.
Anyways, I went to their office where I purchased the ticket from and told them that I still haven't received anything from them. They were kind of surprised to know the truth because all along, they've been thinking that the other staff has already forwarded the itinerary. Well, he didn't. And up to that very moment I went there, he still hasn't done what he was supposed to do. They had to call him twice to verify. Good thing, though is they helped me while I was there and made sure I got what I came there for before having to leave the place. They even let me use their computer to log on to my Yahoo account to check on the itinerary if whether it has been sent or not. We waited and in between waiting, they'd call the staff from the main office to confirm if he already happened to send the copy to my e-mail. We waited for a good 15 minutes before I actually got it and you can't imagine how relieved I felt at that very moment. I then now have my husband's itinerary!!
They did apologize, but this time, when I said it was all right, I meant it. It wasn't their fault and they did their part as they had to. It was the other staff's mistake and they're not to be blamed for something they never did. I got completely upset and let its toll get into me without finding out first what actually had happened. It was the wrong part on my side. But, not trying to defend myself or anything, I think nobody can blame me for how I reacted to the situation because I was made to wait that long when I need not to in the first place. Anyway, that's past now and I've learned my lesson. I hope they, too learned something from that incident so no other costumers get to experience the same thing I did. I'm happy now and thankful to God that on that same day (Thursday), I was able to forward the itinerary to my husband and he printed out a copy right away :) Not too obvious that he's excited, too. [Hehehe] He keeps telling me for I don't know how many times a day, that he can't wait to come home and be with me and actually wake up in the morning having me beside him to wake up to, and I feel exactly the same way he does. [winks*] He probably doesn't know how excited I feel as well that I will get to see him and hold him again in my arms :)
Anyways, I went to their office where I purchased the ticket from and told them that I still haven't received anything from them. They were kind of surprised to know the truth because all along, they've been thinking that the other staff has already forwarded the itinerary. Well, he didn't. And up to that very moment I went there, he still hasn't done what he was supposed to do. They had to call him twice to verify. Good thing, though is they helped me while I was there and made sure I got what I came there for before having to leave the place. They even let me use their computer to log on to my Yahoo account to check on the itinerary if whether it has been sent or not. We waited and in between waiting, they'd call the staff from the main office to confirm if he already happened to send the copy to my e-mail. We waited for a good 15 minutes before I actually got it and you can't imagine how relieved I felt at that very moment. I then now have my husband's itinerary!!
They did apologize, but this time, when I said it was all right, I meant it. It wasn't their fault and they did their part as they had to. It was the other staff's mistake and they're not to be blamed for something they never did. I got completely upset and let its toll get into me without finding out first what actually had happened. It was the wrong part on my side. But, not trying to defend myself or anything, I think nobody can blame me for how I reacted to the situation because I was made to wait that long when I need not to in the first place. Anyway, that's past now and I've learned my lesson. I hope they, too learned something from that incident so no other costumers get to experience the same thing I did. I'm happy now and thankful to God that on that same day (Thursday), I was able to forward the itinerary to my husband and he printed out a copy right away :) Not too obvious that he's excited, too. [Hehehe] He keeps telling me for I don't know how many times a day, that he can't wait to come home and be with me and actually wake up in the morning having me beside him to wake up to, and I feel exactly the same way he does. [winks*] He probably doesn't know how excited I feel as well that I will get to see him and hold him again in my arms :)
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2 Sweet Thoughts☆
hehehe magkikita na naman sila. there are some agency talaga na if you dont push them to do something for you theyll never going to do it. haaay the same thing happen to my landline service grrr
Opo 'te and excited na ang bruha!! heheh
That incident taught me a lesson that's why next time, I need to be extra careful..
I read your post about the phone issue..I'm soorry about what happened..I hope everything is fine now :)
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